Terms and Conditions for Basko.
Last Updated: 04.12.2024
Welcome to the Basko store on Big Cartel! Please read these Terms and Conditions carefully before purchasing any original ink artwork. By accessing or using this website and placing an order, you agree to be bound by these Terms and Conditions.
Products
All products are original ink artworks created by Basko. Each piece is unique and may show slight variations, which is part of its handmade nature. Product descriptions and photos aim to be as accurate as possible, but colors and details may vary due to screen settings.
Orders and Payment
Prices are listed in EUR. Shipping costs will be added at checkout. Payments are processed securely via Big Cartel Payment Methods, e.g., Stripe. Orders are only confirmed upon receipt of full payment.
Shipping and Delivery
Shipping worldwide from Germany. Shipping times and costs vary depending on your location.
Processing Time
All orders are processed within 3-5 business days. Please note that processing time is separate from shipping time, and orders are not shipped or delivered on weekends or holidays.
Free Shipping
We are pleased to offer free shipping worldwide. There are no additional costs for shipping at checkout.
Estimated Delivery Times
• Germany: 3-5 business days
• Europe: 5-10 business days
• USA and Canada: 10-21 business days
• Rest of the World: 15-25 business days
These timeframes are estimates and may vary due to factors beyond our control, such as customs delays or postal disruptions. Please allow extra time during peak holiday seasons.
Customs and Import Taxes
Buyers are responsible for any customs and import taxes that may apply. Basko is not responsible for delays due to customs.
Lost or Delayed Packages
If your package has not arrived within 30 days of the shipping date, please contact us at [email protected]. We will work with you to resolve the issue, but we cannot be held responsible for postal delays once the item has been shipped.
Returns Policy
Right of Withdrawal
If you are not satisfied with your purchase, you have the right to cancel your order within 14 days of receiving the item. However, before returning any item, you must contact me at [email protected] to notify Basko of your decision and specify the reason for the return. Unauthorized returns will not be accepted.
Exceptions to the Right of Withdrawal
The following items are not eligible for return:
• Custom-made or personalized artworks created specifically to your request or including personal details (e.g., names, custom quotes, or specific dimensions).
• Digital downloads or other non-physical products.
Conditions for Returns
• The item must be returned in its original condition (no smudges, bends, or fingerprints) and in the original packaging with all protective materials included.
• Returns will only be accepted if the item is shipped back within 14 days of receiving the item.
• The buyer is responsible for return shipping costs unless the item arrives damaged or defective.
Refunds
Once the returned item is received and inspected, we will issue a refund for the value of the artwork within 14 days. Refunds may be reduced or denied if:
• The item is not returned in its original condition.
• The item shows signs of improper handling or care.
Non-Returnable Items
The following items are excluded from the right of withdrawal:
• Custom-made or personalized artworks that cannot be resold due to their unique nature.
• Items that are damaged after delivery due to mishandling or improper care by the buyer.
Damaged or Defective Items
If your item arrives damaged or defective, you must contact Basko immediately at [email protected] with:
1. A description of the issue.
2. Clear photographs of the damage or defect.
If the return is approved, we will provide instructions for returning the item.
Intellectual Property
All artwork and designs are the intellectual property of Basko. Reproduction, distribution, or resale without permission is strictly prohibited.
Privacy Policy
We collect and use personal data (e.g., name, address, email) solely for processing and shipping your order. Your data will not be shared with third parties except as necessary for order fulfillment (e.g., courier services).
Limitation of Liability
Basko is not liable for any damages arising from the use or inability to use the purchased artwork, except as required by German consumer protection law.
Governing Law
These terms are governed by the laws of Germany. Any disputes will be resolved in the courts of Berlin, Germany.
Detailed Product Descriptions Clause
Each piece of original ink artwork is handmade, and variations in texture, color, or finish may occur. These variations are not defects but part of the unique nature of the artwork.
Force Majeure Clause
We are not responsible for delays or failures to fulfill orders due to circumstances beyond our reasonable control, including but not limited to natural disasters, strikes, or global pandemics.
Payment Security
All payments are processed securely via third-party payment platforms (e.g., Stripe).
Customer Responsibilities for Incorrect Addresses
Please ensure your shipping address is correct at checkout. We are not responsible for orders shipped to incorrect or outdated addresses provided by the customer. Reshipping fees may apply.
Dispute Resolution
In the event of a dispute, we will attempt to resolve the issue amicably. If no resolution is reached, disputes will be subject to the jurisdiction of the courts in Berlin Germany.
Environment and Sustainability
We strive to use sustainable materials and packaging wherever possible. Please recycle or dispose of packaging responsibly.
Changes to Terms and Conditions
We reserve the right to update these Terms and Conditions at any time. Please review them periodically.
For questions or concerns, please contact [email protected]
Thank you for supporting original art!